NOBLE ÉLAN
Return policy
We want every order to arrive correctly and meet the standard expected from NOBLE ÉLAN. Please read the return, exchange, and refund terms below before submitting a request.
Return request window
Please contact us within 7 days of receiving your order if you need to request a return, refund, or exchange review.
Requests submitted after this window may not be accepted.
How to request a return
Step one
Email our support team before sending anything back.Step two
Include your order number and checkout email.Step three
Add clear photos if the item is damaged, defective, or incorrect.IMPORTANT
Returns must be confirmed before shipping anything back.
Do not send items back without contacting us first. Returns sent without prior confirmation, return instructions, or the correct return address may not be accepted.
Item condition
Returned items must be unused, unworn, unwashed, and in their original condition. Worn, stained, damaged, altered, or washed items cannot be accepted.
Damaged or defective items
Claims for misprinted, damaged, defective, or incorrect items must be submitted within 7 days of receiving the product. Photos are required for review.
Lost packages
If a package appears lost in transit, please contact us no later than 7 days after the estimated delivery date so we can review the issue.
Return shipping
Unless the item is confirmed to be incorrect, damaged, or defective, return shipping costs are the customer’s responsibility.
NON-RETURNABLE ITEMS
Some items cannot be returned.
Items returned more than 7 days after delivery.
Worn, washed, stained, damaged, or altered items.
Hygiene-sensitive items such as underwear, socks, masks, swimwear, pajamas, or tights.
Items correctly produced according to the order details, size, color, or selected design.
Delays caused by incorrect shipping address, missing contact details, or customer-provided misinformation.
REFUNDS
Approved refunds are returned to the original payment method.
Once approved, refunds are processed back to the original payment method. Depending on your payment provider or bank, the refund may take approximately 5–10 business days to appear.
CANCELLATIONS
Orders can only be canceled before production begins.
Because many pieces are prepared after purchase, orders cannot usually be changed or canceled once they enter production. Please review your size, color, quantity, and shipping address carefully before placing your order.
CUSTOMS & DUTIES
Import duties and customs fees are not refundable after shipment.
International customers may be responsible for customs duties, import taxes, or local fees. These charges are controlled by the destination country and are not refundable once the order has shipped.
NEED HELP?
Start your return request with support.
Contact us with your order number, checkout email, and photos if your item arrived damaged, incorrect, or defective.